Ninja Van Insurance
All Ninja Van deliveries are covered by a default maximum insurance amount of Php2,500.00. Should a parcel be lost or damaged after receipt by Ninja Van and prior to delivery to the recipient, Ninja Van shall be liable for the value of the parcel, or for Php2,500.00, whichever is lower, provided that the parcel has been packaged in accordance with our packaging guidelines (Please note that while we handle each item with care, Ninja Van will not be liable for damage to items due to poor packaging).
We also offer shippers the option of extended liability coverage, at a rate of 1% of total declared value. This is a recommended add-on for shipping high-value parcels such as gadgets or jewelry.
To avail of insurance coverage, simply indicate an Insured Value (in Philippine Pesos) when you create the order via CSV Upload on our Shipper Dashboard.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 if you need further assistance.