Cash on Delivery (COD)
All Ninja Van Shippers in the Philippines have the option to collect Cash on Delivery for all deliveries within our coverage area. To do so, simply indicate a COD value (in Philippine Pesos) when you create the order on our Shipper Dashboard.
If using the Multiple Upload order creation method, indicate the value under the COD field:
If using the CSV Upload method, indicate a value under the "COD" column.
The value you indicate will be the amount that we collect from your customer upon successful delivery of the parcel. This value will also be indicated in the waybill generated for your order.
The total COD amount that Ninja Van collects from your customers (net of our COD collection fees) will then be forwarded to you either through a check payment or direct deposit to your designated bank account. Our standard COD reconciliation schedule is either monthly or bi-monthly (i.e. every 15th and 30th of each month), depending on what is agreed upon and stipulated in our service contract. Please note that volume limitations and discounts may apply.
For our rates and more detailed information about our COD services, please send us an email describing your COD requirements to firstname.lastname@example.org.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 if you need further assistance.