Kindly send us an email or contact us here. Please include the following details:
- What is the item?
- How much?
- Who is your seller?
- When was the delivery suppose to be?
- What was the last status of the delivery?
- Tracking ID
Our Customer Service Team will perform the initial investigation. A ticket may be created and raised to our related teams (Hubs/Recovery team) to be investigated. The usual turn around time is 72 hours.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 if you need further assistance.