For existing reservations, you are able to add new orders to the pickup before the driver arrives at the pickup location. Kindly ensure that the orders and Tracking IDs have been validated to ensure our driver is able to pick up the orders.
For a new reservation, kindly select the latest time slot of 6 PM to 10 PM. We will be able to pick up your items if you are able to schedule the reservation before 2 PM. Otherwise, pickup reservation will be for the next working day.
Feel free to reach out to us via email at www.ninjavan.co/en-ph/contact-us/ or call us at (02) 231 2177 if you need further assistance.