For Door to Door Deliveries
Regarding your concern, if we allow an authorized representative to receive the parcel on your behalf, we would like to inform you that we do allow this. However,
The Authorized Representative MUST:
1. Provide his or her name and relationship to the buyer to our rider, who will then update the delivery information
2. Provide a signature as proof and acknowledgment of receipt
3. Provide a photocopy of his or her ID
4. Provide a Letter of Authorization (LOA) signed by the Consignee on record
** The item will only be handed over by our Rider after the full cash payment is collected together with the mandatory requirements.
** Regardless if COD or Non-COD transaction
Feel free to reach out to us via email at firstname.lastname@example.org or call us at (02) 271 1501 if you need further assistance.